Support

FAQ

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What are your business hours?

  • Monday – Friday | 9am – 6pm
  • Closed for lunch 12:30pm – 1:30pm daily
  • Saturday – CLOSED
  • Sunday – CLOSED

Do you offer local store pickup?

Yes we do! We love to see our customers. You can find all the local pickup info HERE.

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What is your turnaround time?

  • DTF transfers for our local customers are ready within 1 business day. Shipping orders are ready to ship in 1-2 business days.
  • UV DTF Transfers have a 3-5 business day TAT.
  • All ready-to-ship items like tumblers, accessories, and non-custom items ship out within 1-2 business days.
  • Typically acrylic, wood, and sublimation prints have a 2-3 day turnaround time.

Where can I check my order status?

You can check your order status HERE.

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Do you offer customs?

  • Yes we do!
  • We offer custom individual transfers and custom gang sheets with no minimum.
  • Custom individual images can be found HERE
  • Custom gang sheets can be found HERE
  • Looking for custom finished products that we do for you? Fill out this FORM and we will contact you for a personalized quote.

What are gang sheets?

We've broken down for you what a gang sheet is HERE

How do you make a gang sheet?

  • Let our Auto Gang Sheet Builder do all the work for you. Try it out HERE.
  • We've broken down the steps of making a gang sheet for you HERE.
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What are the pressing instructions for your DTF transfers?

You can find those HERE.

How do I apply UV DTF Stickers?

You can find the instructions HERE

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What size transfers should I order?

You can find the recommended sizes HERE.

How do I store DTF Transfers?

We have wrote a short blog for you with everything you need to know about storing your DTF transfers HERE.

How do I redeem my Joy Rewards Points?

Redeeming your Joy Rewards Points is quick and easy:

  1. Visit griffinexpressions.com.
  2. On the bottom left corner of the screen, click the Joy Rewards popup.
  3. Log into your account to view your points and order history.
  4. Click the Griffin Expressions logo at the top to return to the home page.
  5. Open the Joy Rewards popup again.
  6. You will now see your total points, along with options to earn or redeem.
  7. Choose the reward you'd like and click Redeem.

A unique discount code will be generated for you—simply apply it at checkout.

Bonus: Share your referral link from inside the rewards popup—you and your referral both get $5 off when they place their first order.

If I have questions what is the best way to reach you?

Email is the best way to reach us, we respond within 24 - 48 business hours, please make sure to check your spam folder for a reply if you don't see one. We can be reached at Info@griffinexpressions.com. If you need immediate assistance, you may call us at (904) 579-3058

Check out our Blog Section for more helpful information.

Still have questions?

Reach out and our team will be happy to help.

Contact Us →